Privacy Policy
Last updated: 23 July 2025
Advice Innovation Hub ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, disclose, and store personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. What Personal Information We Collect
We may collect the following types of personal information:
- Names, email addresses, and business contact details
- Information about your role, business, or licensee
- Usage data related to how you interact with our platform
- Client data you upload or process within our tools (de-identified where applicable)
- Feedback, support requests, or other communications
We do not collect government identifiers (e.g. TFNs), unless explicitly required and disclosed.
2. How We Collect Information
We collect personal information:
- When you sign up or register interest
- When you communicate with us (email, forms, meetings)
- When you use our platform (via browser or app)
- When you voluntarily submit information for feedback, testing, or evaluation purposes
We aim to minimise collection of personal information wherever possible.
3. Why We Collect and Use Personal Information
We collect and use your information to:
- Provide access to our tools and services
- Communicate with you about updates, support, or feedback
- Improve our tools based on user behaviour and needs
- Analyse platform usage to identify trends or improve features
- Meet legal obligations, including security and compliance
4. Use of AI and De-Identification
Our tools may use AI to assist with advice delivery tasks. Where possible, personal client information is de-identified before being processed by AI. We do not use your data to train third-party models (e.g., OpenAI or Anthropic).
5. Disclosure of Information
We do not sell or share your personal information with third parties for marketing purposes.
We may disclose personal information to:
- Service providers we use to operate our platform (e.g., hosting, analytics, customer support)
- Legal or regulatory authorities when required by law
All third-party providers are vetted and contractually bound to safeguard your data.
6. Data Storage and Security
We take reasonable steps to protect your information, including:
- Encrypted connections (HTTPS, SSL/TLS)
- Encryption of data at rest (where supported by infrastructure)
- Two-factor authentication (2FA)
- Role-based access control
- Regular monitoring and security patching
Data may be stored on servers outside Australia (e.g., in Hong Kong or the US), but we ensure providers meet Australian privacy standards and obligations.
7. Access, Correction, and Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate or outdated information
- Withdraw consent for data processing, where applicable
To make a request, please email hello@adviceinnovationhub.com.
8. Data Retention
We retain your data only as long as needed for legitimate business or legal purposes. You can request deletion of your data at any time.
9. Contact Us
If you have questions or concerns about this policy or how we handle your data, please contact:
Advice Innovation Hub
10. Changes to This Policy
We may update this policy from time to time. When we do, we'll revise the "last updated" date above. Significant changes will be communicated via our website or email.